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| Customer Service | 0.9/10   |
|---|---|
| Quality of website | 5.8/10 |
| Value for Money | 3.8/10 |
| Reviewer Rating | 3.4/10 |
| Overall Rating | 3.5/10 |
By QuangNguyen
on 12th Aug 2008
| Goods purchased & cost | £45 |
|---|---|
| Delivery | On time |
| Customer Service | 1/10 |
| Quality of website | 3/10 |
| Value for money | 0/10 |
| Overall value | 1/10 |
 QuangNguyen's recommendation | |
Product rage looks good, your choice to order for kits with Champion league patch or Domestic league patch.
I ordered a product and they sent me the wrong one. I ordered a kit with Champion league patch, they sent me the one with domestic league patch.
I found customer service to be disappointing.
Payment method is complicated and I felt it was untrustworthy.
I ordered a Real Madrid kit with Champion league patch. They sent me wrong one with La Liga patch. I contacted them to return the item and asked for refund as I followed exactly in their terms and conditions. Their customer service looked nice and kind, they accept my returned product and promised to refund my money. And there, the problem was starting to rise up. One week, two weeks and now 5 weeks, I keep contacting them for refund, they always tell me things like they only do refunds in a batch, so wait for next batch to refund your money, etc. and that it would help if I had paypal account so it would be faster to refund. I did all they asked me to do, paypal account, fine! Wait, I already wait, so long. Finally, I asked if they could confirm the refund as I could not wait longer and they have not replied yet. I feel as though they are ignoring me.
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