Laura Ashley Review

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1 stars
Average rating for this product is: 1 out of 5

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alibarnes's Review of Laura Ashley

12th Aug 2008

Overall Rating

0 stars
  • Value for money
    2 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Furniture £640
  • Layout of shop
    1 stars

I ordered a sideboard and sideboard top online at the end of April and paid at the time. I received a confirmation of order the next day stating that we would hear from the delivery company by 8th August. We didn't hear from them or Laura Ashley, so I contacted them a few days later and was told that the entire range we had ordered from was undergoing quality checks, due to a large number of quality problems on the range. Customer service was unable to tell me anything more or give me any timescale at all regarding further contact or delivery. I think the man I was speaking to was as shocked as I was. I sent them an email immediately requesting further information but have yet to receive a response.

I am appalled at the lack of communication and that they have such quality issues. I feel I experienced poor customer service and that I wasn't offered the opportunity to cancel my order - although I will do this if I don't get a satisfactory response by the end of the week. If I ran my business like this I would lose my customers. I certainly won't purchase from them again and will recommend that friends do not purchase from them either.

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