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| Customer Service | 5.3/10   |
|---|---|
| Value for Money | 6.2/10 |
| Reviewer Rating | 5.6/10 |
| Overall Rating | 5.5/10 |
By Guest. on 12th Aug 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
None whatsoever
Rubbish service...always told 'Nothing we can do'. No concept of good customer service
I had my flight bumped three days later than my original booking, this was not something I could do. So I suggested an earlier flight from the same flight provider. I was advised I would have to pay an extra £150.00 for flights and £300.00 to change my hotel stay...even though it was the same hotel and just 3 days earlier.
Added to which this was all booked and paid in full in May, now with a month to go I am expected to pay £450.00 extra for a holiday I had already paid for. I have made at east 20 calls to them and not even one mention of compensation came from them.
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