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- truemsian's review
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| Flight on time? | 5.4/10   |
|---|---|
| Customer service | 4/10 |
| Comfort on flight | 5.2/10 |
| Quality of food | 2.9/10 |
| Value for Money | 5.2/10 |
| Overall rating | 4.1/10 |
By truemsian on 11th Aug 2008
| Flight Date | 08/08 |
|---|---|
| Flight From - To | KUL-MFM |
| Ticket class | Economy |
| Flight on time? | 2/10 |
| Customer service | 3/10 |
| Comfort on flight | 2/10 |
| Quality of food | 3/10 |
| Value for money | 5/10 |
| Overall value | 2/10 |
 truemsian's recommendation | |
Price is relatively cheap
1. Infamous flight delay
2. Flight attendants, although not rude, are not friendly. Few smiles / greetings from attendants, who either have blank face or rather talked to each other.
3. They will skin you for as much as possible - from express boarding to checked-in bag charges to excess baggage charges (even if only 1kg in excess weight) to inflight food / drinks to insurance etc. I suspect, they might want to charge for a smile (from their flight attendants) next.
4. Pathetic ground service - an email to its customer support would generate standard auto-reply stating they can't attend to your emails due to overwhelming number of emails they receive daily. Very hard to get through to their call centre agents because lines have been engaged.
Call centre agents were not equipped with sufficient information to attend to queries.
I have flew by AA many times (ok, despite the poor service because it's cheap) and it would appear that customer satisfaction is not one of the airline's main priority. I find that the airline standards are falling since they have grown from a small little player to become leading airline in the budget segment.
I hope that other airlines would enter the budget segment and give them a more heated competition. This would serve as a major wake-up call to Air Asia for.
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