europcar review

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Average Ratings

Value for Money	2.4/10
Overall rating	1.3/10

View Last 6 Months Only

8% Recommended8 out of 95 Reviews

4% Recommended1 out of 24 Reviews

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By Guest. on 11th Aug 2008

Guest.'s Ratings

Date of hire (month/year)	July 2008
Country & City of hire	France, Nice
Condition of vehicle	Good
Choice of vehicles	Poor
Value for money	1/10
Overall value	1/10
Guest.'s recommendation

Good Points

Car was clean and a good standard

Bad Points

Too many to mention but here's a selection:-
1. Waited over 90min in a queue just to collect the car
2. Understaffed and rude
3. Complete lack of customer service and focus
4. Didn't get the car booked - no explanation/apology/upgrade etc

General Comments

Europcar is the 'partner' for easyJet. If renting form an airport where easyJet use, I would NEVER consider using europcar again. The appalling organisational chaos is only compounded by the rudeness of staff. If this hadn't been pre-paid, we would have walked away and used just about any other company - all of which seemed calm and professional by comparison.
The terrible delay to pick up the car really spoilt the start to our vacation.

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