Citibank Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 0 ratings and 16 reviews

Thumb down 19% of users recommend this product

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Guest's Review of Citibank

Overall Rating

0 stars
  • Telephone Banking
    0 stars
  • Local Branch
    0 stars
  • Customer Service
    0 stars
  • Internet Banking
    0 stars
  • Cash Point Facility
    0 stars
Good Points

No good points


Bad Points

Don't bank with citibank!


General Comments

I've held 3 savings accounts with Citibank in London and recently they locked all my accounts. I can still deposit funds but can't withdraw any. I went into the bank with ID and they require me to send a massive list of authentication documents to a postal address to "verify myself". I need my passport, 3 months bank statements from another bank which I used to bank with but now don't so this is impossible, a utility bill and a PAYE slip. As I'm self employed I don't have payslips... And I don't bank with the other bank I did when I opened the Citi account YEARS ago (at which time I provided all this ID). I can't get my money until I provide this impossible money.


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