Maplin Electronics www.maplin.co.uk Review

Watch this item
2 stars
Average rating for this product is: 2 out of 5

From 12 ratings and 29 reviews

Thumb down 31% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Nash29's Review of Maplin Electronics www.maplin.co.uk

9th Aug 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    On time
  • Quality of website
    0 stars
  • Goods purchased & cost
    Pocket Surf2
  • Customer Service
    0 stars

Bought a Pocket Surf2 gadget from Maplin during a day trip in London. With this gadget, you have to switch it on, and register and activate it, to actually see how it works. I did this and found I was not happy with the product. By then I was back home in Manchester.

I took it back within the 14 day period, but the staff at the shop immediately started making reasons on the hoof not to accept it. First they whinged it wasn't bought in their store -so totally contradicting the first salesman who said I could take it back to any UK store if I have a problem. Then the staff said they only refund as-new, and that as the product had been activated it was not 'as new'.

When I asked how on earth a user is meant to see if the gadget works without going through the mandatory registration and activation, they gave no answer and said 'no refund'.

I feel the staff are performance targeted NOT to accept refunds of any goods. This has been the worst customer services experience of my life.

Tweet This Review

On average, people found this review not helpful

How helpful did you find this review?


Members' Comments onNash29's Review

  • maya2000 on 24th Dec 2008

    I disagree with this review because...
    before ypu buy something do your research.

  • DannyP87 Rank: Lance Corporal on 23rd Feb 2009

    I would think something like a poketsurfer, like you said, would require registration so cannot be sent back to head office to be examined and repacked if not faulty.