Dwell www.dwell.co.uk Review

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1.7 stars
Average rating for this product is: 1.7 out of 5

From 1 rating and 35 reviews

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tom1702's Review of Dwell www.dwell.co.uk

7th Aug 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    2 stars
  • Goods purchased & cost
    Desk
  • Customer Service
    0.5 stars
Good Points

Design


Bad Points

Quality
Finish
Delivery/supply
Custome r service


General Comments

Received my first desk from Dwell which looked to be chipped and scratched with the lacquer peeling off.
It was replaced after sending photos to their customer services team. However I had to wait 5 months for the replacement to come.

When the replacement arrived the paint work had seemingly dripped during manufacture and set with drips on two sides. How this got through their Quality Control I have no idea?

I agreed to try one last replacement as they promised to quality check it before it was despatched to me. This order was cancelled without them informing me as Dwell told me that of the 49 desk they QC'd none of them were considered acceptable to send out to me and they did not want to supply me with another replacement!

I was also told that lots of their customers accept their damaged goods when offered a £60 discount! I felt that was hardly the point!

I wouldn't recommend this company to anyone.

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