Ash Cycles www.ashcycles.com Review

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2.6 stars
Average rating for this product is: 2.6 out of 5

From 0 ratings and 13 reviews

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sqwerty's Review of Ash Cycles www.ashcycles.com

7th Aug 2008

Overall Rating

1 stars
  • Value for money
    4 stars
  • Delivery
    On time
  • Quality of website
    4 stars
  • Goods purchased & cost
    £209
  • Customer Service
    0.5 stars
Good Points

Delivery on time, just a shame it wasn't fit for purpose.


Bad Points

Service, and Attitude to Faulty Items


General Comments

I purchased a lovely bike from www.ashcycles.com, a shame about the defect, but this can happen to any item what shouldn't happen is the terrible after sales service I experienced to rectify any issues.

The bike arrived on time in good order but on assembly the seat wouldn't go down due to a wield inside the frame protruding, the shops suggestion was to file it down myself! Yes I always carry specialist's tools with me... then I was told if I didn't have a file I could always re engineer the seat to fit, silly me forgot to go to bike building and re-design class. They did offer to take the bike back in its original wrapping and condition, but this was only after the above and of course the electrical bag ties I had cut to release the bike had to be reassembled too!

Regards, Disappointed

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Members' Comments onsqwerty's Review

  • pedlerman on 26th Sep 2008

    My humble opinion would be that next time I would suggest you by a bike from your local IBD. Buying bikes on line, even if you save your self £200 or more is just wrong. I believe that bikes just shouldn't be sold mail order full stop.