Westjet Review

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Westjet
3.3 stars
Average rating for this product is: 3.3 out of 5

From 3 ratings and 21 reviews

Thumb up 57% of users recommend this product

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IhateAC's Review of Westjet

6th Aug 2008

Overall Rating

4 stars
  • Value for money
    4 stars
  • Flight From - To
    Calgary to Vancouver
  • Flight on time?
    4 stars
  • Comfort on flight
    4 stars
  • Flight Date
    June 2008
  • Ticket class
    Economy
  • Customer service
    4.5 stars
  • Quality of food
    2.5 stars
Good Points

People take care of you when they make a mistake, good value, aircraft comfortable for the most part, reliable.


Bad Points

Sometimes it seems their frontline employees don't meet the expectations of their ads.


General Comments

I fly often, I prefer to take WJ over AC because I know they will take care of me when they make a mistake. They make timely announcements when there are delays, cancellations. Once when my bag was delayed they gave me all the info needed including how to contact the airport directly and the agent's name. They also kept me updated regarding the status of my bag. In comparison my bag was delayed on AC and I couldn't contact the airline at all. When I asked the central office (who had no info) why I couldn't get the number for the local airport they responded with, "The airports are not equipped to handle calls". I had no information or updates from the agents at AC and was surprised when I get a knock at the door at 2am from a guy delivering my delayed bag. I would choose WJ any day over AC.

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