| Customer Service | 5/10   |
|---|---|
| Quality of website | 7.8/10 |
| Value for Money | 7/10 |
| Overall rating | 7/10 |
By liz hanchard on 5th Aug 2008
| Goods purchased & cost | Tefal iron approx £50 |
|---|---|
| Delivery | On time |
| Customer Service | 0/10 |
| Quality of website | 4/10 |
| Value for money | 0/10 |
| Overall value | 1/10 |
 liz hanchard's recommendation | |
easy to order, reasonably fast despatch
after service not happy with - had an essential household item (iron) that went faulty after 4 months in for repair for over 3 weeks awaiting a part from Tefal. Had to pay to return faulty item and arrange return myself. Chasing progress every week.
I had to pay out of my own money to return an item that had gone faulty - my iron went on the blink after only 3 months use, they sent me a repair label via email but I was responsible for arranging the return and had to pay £10 for the privilege as I obviously didn't want a £50 item going missing in transit. Only just been told by a manager that I should have been offered the option of a courier collecting from my home - still with a £8 collection fee. I think this is really cheeky - surely a return due to a faulty item should be free? To add insult to injury I have now been waiting 3 weeks for the iron to be returned to me - they are still awaiting a part from the manufacturer Tefal.
Let's be sensible now - we are talking about something most families use several times a week. I've been having to beg borrow and steal (not literally!) an iron from friends/neighbours to ensure my family doesn't look like tramps for the past 3 weeks.
The employee who called me back sounded generally bored and disinterested in the fact I was getting really annoyed at the timescales here.
It's not a juicer for goodness sake - surely common sense should come into play and a replacement should have been issued, the old one written off and sorted their end for resale to a seconds company?
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