Stansted Airport, Crown Parking Review

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 0 ratings and 18 reviews

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johnsmith1000's Review of Stansted Airport, Crown Parking

5th Aug 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Suitability
    0 stars
  • Effectiveness
    Poor
Bad Points

Not nice to deal with


General Comments

I made a same day booking for a five day period on their website. In error I put a start time of 1600 on the form. I noticed the mistake on the confirmation email and pointed out that I should have put 1700. They said that they had no slot at that time. As I could not make that time I cancelled. They refused to refund any money saying the terms and conditions allow them to keep all the money as the cancellation was within 48 hours of the booking. I argued that I had made a genuine mistake and noticed within 1/2 hour and the email confirmation advised that I had 24 hours grace to make corrections. This cut no ice and they refused a full or even partial refund despite phone calls and emails.
If you want better customer service go elsewhere. I certainly have.

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