Miami, Pelican Hotel Review

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Guest's Review of Miami, Pelican Hotel Florida

5th Aug 2008

Overall Rating

0 stars
  • Value for money
    2 stars
  • Board Basis
    Room only
  • Accommodation
    3 stars
  • Food
    2.5 stars
  • Location
    4 stars
  • Date of stay
    07/2008
  • Tour Operator
    Not supplied
  • Customer Service
    0 stars
  • Resort
    1 stars

I spent about an hour researching Miami Beach hotels before settling on the Pelican Hotel due to its intriguing mix of rooms. We booked a three-night weekend stay in the hopes of having a fun, positive experience in Miami Beach.

Unfortunately, both my girlfriend and I left with a terrible overall experience of the hotel which unfortunately took away from our entire vacation experience.

The hotel's policy offers guests complimentary bottles of mineral water. With that in mind, after 2.5 hours of walking in scorching Miami heat, we attended front desk to ask for 2 bottles but the front desk attendant at the time was chatting on the phone. We then proceeded to visit the bar, asking the bartender for 2 bottles of water and if they could be included as part of the complimentary water offered to hotel guests.

The bartender misheard me, thinking I told him to charge it to the room, and came back with a bill for the 2 water bottles. We walked back to the front desk to explain the situation to the girl who by then had gotten off the phone. We were immediately confronted with rudeness, a lack of understanding and very demeaning treatment. She then got us someonr in authority who did not give me a chance to explain what actually happened, let alone show ANY sign of sympathy for the situation or concern to us as hotel guests.

Needless to say, from that moment on, I hated every bit of moment that I had to spend at the Pelican Hotel. Furthermore, when we checked out, the hotel did charge me for those 2 bottles. Fortunately, the hotel a manager was decent enough to see me that morning and after some reluctance, offered to clear my bill up.

The bottom line is - I will NEVER EVER even think about staying at this hotel again, and will recount this story to anyone that asks me about my experience in Miami. I don't care if celebrities have stayed at that hotel. It does not give staff the authority to treat "regular" guests as a nuisance and definitely does not give them the authority to ruin their entire trip experience.

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