Furniture Village www.furniturevillage.co.uk Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 7 ratings and 39 reviews

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Guest's Review of Furniture Village www.furniturevillage.co.uk

4th Aug 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Delivery
    Still waiting
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    sideboard, coffee table, mirror and matress
  • Customer Service
    0.5 stars
Good Points

Non pushy sales person


Bad Points

Non communication
Delivery people appeared rude


General Comments

Having purchased £2000 of goods I expected at least good customer service.
Delivery of first item was relayed to us on day of delivery, not day prior as arranged due to business commitments, giving us 30 minutes to reach house as we were not living there at the time which the store was aware of. Delivery man seemed rude and indifferent to us as we tried to reach mutual agreement, stating that his delivery slot was immoveable and basically tough!
Cancelled this order.
Second part delivery of order was with manufacturers people who were good. Problem being that the store had ordered the wrong furniture.
Store told us they would ring following week when item was in the store and deliver on any day to suit us.
No calls for two weeks except mine to store.
Finally store rang and hoping delivery will now take place.

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