paulk219's Review of Abbey Current Account
4th Aug 2008
Overall Rating
- Customer Service
- Ease of use
Pk Manchester
I cannot think of any just yet
Bad Points
Having a Bank account with them!!!
General Comments
Abbeys customer services are arrogant and rude and very unhelpful from my experience. After sending payment online to my credit card, they recieved payment the very next day. I phoned my telephone banking two days later to find out my avaliable balance, thinking that the money had left my account. After spending down to my last thirty pounds before reaching my overdraft limit, I went back online eight days later, to find out that the money had only just left my account taking me over my limit therfore incurring charges to the value of forty five pounds!!!! I spent one and a half hours on the phone, phoning Abbey then my credit card, then Abbey again. On the second time of phoning Abbey customer services, and explaining my problem, the call was cut off, im not sure how. I have now taken this problem up with the Finacial Ombudsman who is looking into the problem for me. That was last week, and still I have had no reply from Abbey!!! ADVICE-- Use another bank for your current accounts!!!!!
On average, people found this review very helpful
Members' Comments onpaulk219's Review
smartie8 on 6th Jan 2009
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I agree with this review because...I am an Abbey customer at the moment, and I have suffered from the treatment of the marvelous overseas call centre, where the employees can barely speak English let alone assist you with banking. The latest blunder in a long line, I rang last week to check that they had sent out my new debit card as my current one expired at the end of Jan. The bloke I spoke to said my new card had been sent on the 1st December and as that was over a month ago and I hadnt received it, he decided to cancel it in case it had fallen into the wrong hands. Unfortunately for me, they cancelled my current card ! When I went into my local branch the next day to explain the situation (after having spent 40 mins on the phone the night before and getting nowhere) the woman on reception tried to imply that it was my fault. I am seriously considering moving to First Direct.