HSBC Bank Review

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HSBC Bank
1.9 stars
Average rating for this product is: 1.9 out of 5

From 1 rating and 60 reviews

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nooborpro's Review of HSBC Bank

4th Aug 2008

Overall Rating

3.5 stars
  • Telephone Banking
    3 stars
  • Local Branch
    4 stars
  • Customer Service
    3.5 stars
  • Internet Banking
    5 stars
  • Cash Point Facility
    4.5 stars
Good Points

cheques are processed same day if handed before certain time (my branch is 1:15) , staff are friendly and buildings are modern. always some-one to help.


Bad Points

bank charges, sometimes feel like they are trying to acheave brownie points rather than help you out.


General Comments

I signed up to HSBC about 4 years ago now, at the time I had Lloyds TSB and Barclays bank accounts which I still have but they only have about 10 pounds in them. They are always pushing technology, lots of machines in the branches for almost everything, including coffee and win a car. One funny point I noticed is that the color scheme is red, as in as soon as you walk in 'you in the red ' , I have amused myself with that thought now and then. They have flexible plans for what ever you need, I ' ve been offered a really good travelers account many times - sometimes too much - but I now when I go for my gap year I will willingly pay the monthly charges for free travel insurance, discounts and cash withdrawals. The ISA account that I have 5.2% I think, up to 2,000 pounds is great if you ' re a student and likes to see the free money they give you, BAD POINTS, charges on more than one occasion I have been charged for going overdrawn, then charged again for going overdrawn because of the initial charge. In total getting a 35 pound charge for going 3 pounds over. Be aware the major banks are currently in court over this matter (they are running a mock proceedings last time I checked) and it is possible to reclaim you money back by sending a legal notice informing them of your discontent also threaten to take them to court, court it kryptonite to banks. Over all I ' m happy it provides a cutting edge service and I guess the staff can't do much about the charges, + I love their adverts.

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