Guest's Review of Jean Patrique Various Kitchen Items
4th Aug 2008
Overall Rating
- Value for money
None.
Bad Points
No delivery, had to order twice, pans still not with us
General Comments
We ordered a set of Jean Patrique pans (with free knives) from the Internet 4 weeks ago and paid the extra for urgent delivery. A week passed and we hadn't heard or received anything, so I called their customer services number. After lots of re-routing and being asked to call a string of different numbers, I finally reached a sales representative and was told that there had been a problem with our card, so the order hadn't been processed. This seemed very strange, not least because we'd received an e-mail saying that everything had been confirmed. Anyway, the person I spoke with promised to put the order through again and said that it would be processed and the goods sent out by courier the very next morning. Well, it's been over another week and once again, we've heard nothing. We can't comment on the quality of this company's goods as we've never received them (!), but on the strength of their customer service alone, we would advise people to steer well clear.
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