Mexicana Review

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1 stars
Average rating for this product is: 1 out of 5

From 1 rating and 21 reviews

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Guest's Review of Mexicana

4th Aug 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    MEX - CUN
  • Flight on time?
    2.5 stars
  • Comfort on flight
    2 stars
  • Flight Date
    07/2008
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    1.5 stars
Good Points

Nothing that I can think of.


Bad Points

Worst customer service!


General Comments

I was at Mexicana counter in Mexico City Airport 1.5 hrs before the departure of flight to Cancun. As the flight was full, they could not put me on the flight. To add insult to the injury, I was told that I had to pay to make the change of flight. They kept insisting that I had to be there 2hrs. before the flight.
When I checked their website, it says 'If the travel agency has checked you in', then you should be there 60 minutes before flight departure.
I paid $600 (5 tickets @120 each) for change of flight for no fault of mine.
I have signed letter from the supervisor that I was there 1.5hrs before the flight departure.

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