Next www.next.co.uk Review

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2 stars
Average rating for this product is: 2 out of 5

From 14 ratings and 27 reviews

Thumb down 44% of users recommend this product

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Guest's Review of Next www.next.co.uk

4th Aug 2008

Overall Rating

0 stars
  • Value for money
    2 stars
  • Delivery
    Still waiting
  • Quality of website
    4 stars
  • Goods purchased & cost
    £175
  • Customer Service
    0 stars
Good Points

great website, more choice than shops


General Comments

They have made a mistake with every order I have ever placed which results in me having to phone several times and explain that I have items included on delivery notes that weren't in the parcel. I mean items the website indicated as being in stock! Customer services don't seem to communicate with the goods despatch people. The latest mess; ordered 6 items all 'in stock'
3 items arrived, delivery note indicated all but 1 were in parcel. Delayed item turned up with another 3 days later. one item still missing. 5 phone calls to customer services and 2 forms filled out and I have still just been billed for missing item! I have cancelled my account.

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