O2 Review

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O2 go to www.o2.co.uk
2.2 stars
Average rating for this product is: 2.2 out of 5

From 4 ratings and 310 reviews

Thumb down 35% of users recommend this product

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Amaru8208's Review of O2 Mobile Phone Network

2nd Aug 2008

Overall Rating

2 stars
  • Value for money
    3.5 stars
  • Signal Coverage
    4 stars
  • Time with Network
    6 - 12 Months
  • Customer Service
    0.5 stars
Good Points

Good deal with text messages and calls on PAYG


Bad Points

Own brand phones are unreliable I find, customer service is VERY poor once you have signed up to either Contract or PAYG.


General Comments

I bought a o2 Cocoon phone from the website in April of this year, decent line phone, nothing flash but it got the job done, plus it had a 2GB built in memory which was the reason i bought it.

In July of this year the phone just decided to stop charging all of a sudden. I took it into the o2 shop as it was still under guarantee. 2 weeks later i received a call that my phone was back and i could collect it, i went to the store to collect the phone and brought it home, put it on charge (with a new charger i bought as i wasn't sure if it was the phone or the charger) and it still wouldn't charge, i rang the o2 store up and they just told me to bring it back again and they would send it back to o2 and more than likely i would be sent a new handset.

Yesterday i finished work early so i came home and tried to call the 02 shop all afternoon from 12:30 till 17:30 and not once did they answer my call. I've just rang again today and finally got through at 16:45 to be told that neither my phone or a replacement had arrived and they'd ring me when it did. 4 weeks now without a phone and a wasted afternoon just trying to get an answer from the shop. I think i'll be going onto Vodafone or some other network when it comes time to buy a new phone.

Very good in tempting you onto their network but not so good at keeping you on it.

I wish i had 2 pairs of hands so i could give o2 4 thumbs down.

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