GO Outdoors www.gooutdoors.co.uk Review

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 1 rating and 22 reviews

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jonathanivatt's Review of GO Outdoors www.gooutdoors.co.uk

1st Aug 2008

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Delivery
    Still waiting
  • Quality of website
    2.5 stars
  • Goods purchased & cost
    Easy Camp Avignon Kitchen Camping Table and Gelert
  • Customer Service
    0 stars

I ordered two items from www.gooutdoors.co.uk. Both items were in stock and were delivered to my home address around a week later, however one of these items was damaged - (Easy Camp Avignon Kitchen Camping Table) which had a small dent on one of the shelves. Being a large company and boasting that they are the biggest UK outdoor stores I didn't think the returns procedure would be difficult. Well how wrong I was. This item was returned via City Link the very next day. Two weeks later and I am still awaiting the replacement with no time scales. I have chased this three times and spoken with a manager with no joy. I get told that the company had 15 employees and that they are working as fast as they can to get the product out to me. Not useful considering I was hoping to use it this weekend when camping. Still with no time scale for the replacement I feel this company has poor customer satisfaction. I won't be using them again, however cheap they might be.

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