Guest's Review of Abbey National Telephone Banking
31st Jul 2008
Overall Rating
- Customer Service
What purpose is obtained by me inputting my 'card number', only to be asked again when someone 'finally' answers the phone?
The customer service seems to have no idea of the service operated by Abbey, I spent a good ten minutes trying to explain to an 'Abbey adviser' the details and working of Abbey's own automated 'Payment' system.
The adviser quickly loses track of any information you're trying to pass on, the advisers seem to be locked into a very narrow channel of thought and any advice gives should be viewed with a very weary frown.
I've used Abbey for many happy years, at one time customer service was first class.
Sadly Abbey customer service today can be best described as simply diabolical.
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