AirTran Airways Review

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AirTran Airways
2.1 stars
Average rating for this product is: 2.1 out of 5

From 2 ratings and 47 reviews

Thumb down 36% of users recommend this product

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Guest's Review of AirTran Airways

30th Jul 2008

Overall Rating

1 stars
  • Value for money
    0 stars
  • Flight From - To
    Tampa - Rochester
  • Flight on time?
    0 stars
  • Comfort on flight
    1 stars
  • Flight Date
    05/05
  • Ticket class
    Economy
  • Customer service
    1.5 stars
  • Quality of food
    1 stars
Good Points

Vouchers for weather cancellations. Half of the staff were very helpful


Bad Points

Overbooked flights. Late departure. May not arrive at destination. No accountability. The half of the staff that is helpful is seriously overworked


General Comments

I booked on AirTran to attend my friend's college graduation on Saturday in Rochester, NY, leaving from Tampa, FL. The original flight was scheduled for 4pm on Friday, and was cancelled. I was put on standby for the 7pm flight, which was already overbooked by 10. Was put on a 8pm flight to Atlanta, in the hopes that I could get a morning flight to Rochester from there. I received a hotel voucher in Atlanta, and was up at 5am to catch the 7am flight, which as it turns out was also cancelled, this time due to weather. Put on standby for 3pm flight from Atlanta to Rochester, which was delayed until 7pm. Waited around for the 7pm flight, having already missed my friend's graduation, but hoping I would see her for the rest of the weekend. The 7pm flight was cancelled at 6:30. Turned around and went back to Tampa in sheer frustration. No refund, no apology, no response from AirTran. Will never use again.

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