Spanair Review

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Spanair
1.8 stars
Average rating for this product is: 1.8 out of 5

From 2 ratings and 16 reviews

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Gary Bevan's Review of Spanair

29th Jul 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Flight From - To
    Barcelona Spain to Valencia Spain
  • Flight on time?
    1.5 stars
  • Comfort on flight
    0.5 stars
  • Flight Date
    June 2008
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    0 stars
Good Points

None whatsoever.


Bad Points

Everything..


General Comments

We flew from Barcelona to Valencia with Spanair. At check in the luggage conveyor belt stopped. I asked the check in clerk what was happening. His answer was "I don't know, its a circus here every day."
I said to my wife that I didn't think the luggage would turn up. It didn't. We were met at Valencia by a Spanair rep. We filled in the forms and was told our luggage would be with us later that day.
Many phone calls later (To Madrid, thats where the baggage claims are handled), we were told to stay in our apartment as the luggage (get this) was on its way by courier. It didn't turn up. Same story the next day. We were told to stay in the apartment because it was on its way by van. Again it did not turn up. So the next morning I drove to Valencia airport (1 hour) and guess what, there was our luggage sitting in the Span air office. So I asked the rep. When it had arrived. "Late last night," she said. After 2 months I have not heard back from them after filling in two claim forms and emailing them many times. I have now emailed the 'Star Alliance' who they are members of for advice. Just a rubbish airline in my opinion. What gets me is that it looks like I can't get any compensation.

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