Furniture Village www.furniturevillage.co.uk Review

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1.9 stars
Average rating for this product is: 1.9 out of 5

From 7 ratings and 39 reviews

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Guest's Review of Furniture Village www.furniturevillage.co.uk

29th Jul 2008

Overall Rating

1 stars
  • Value for money
    4 stars
  • Delivery
    A few weeks late
  • Quality of website
    4.5 stars
  • Goods purchased & cost
    Furniture
  • Customer Service
    1 stars
Good Points

Very efficient at taking my order and money.


Bad Points

Experienced diabolical customer service - dispute ongoing with no contact from FV at all. I would not buy anything from this company again.


General Comments

In September 2007, from Furniture Village, I bought a bedstead and matress, sofa chair and foot stool, table and chairs with seat pads (not faulty), TV hi fi stand, coffee table, lamp table and delivery totalling £5264.00. As my house had no furniture I collected the suite and matress myself in a van. The other items had to come from the manufacturer and would be with me in 11 weeks. Some items arrived before the 11 week worst case scenario, the rest took considerably longer. The delivery eventually happened with the table legs being a different colour to the rest of the table and chairs (within manufactures tolerances sir) and seemed to be defective with the joints and wood splitting. The foam in the sofa and chair changed shape and is faulty, the bedstead sagged due to an apparent defective design (now propped up with a car jack). I spoke to the customer service department several times then went into the store. They accepted that a refund should be given, they would arrange collection, inspection and refund. I waited and waited. Eventually I put the furniture back into my van and took it back myself. I demanded a refund which the sales staff said could only be done by the manager. I said I wanted a refund immediately and it could and would be done. After a fair bit of scurrying about the salesman who said he couldn't actually did refund the money. I am waiting for a refund on the suite now as I have lost patience with the proposed repair (having waited for several more weeks). I think the company is a shambles and their service is appalling, I cannot believe they think they can get away with this. In fairness the manager of the store was helpful and apologetic but I feel the products and service were disgraceful.

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