Expedia - www.expedia.com Review

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Expedia - www.expedia.com
★☆☆☆☆
1.2
8.0% of users recommend this

Guest's review of Expedia - www.expedia.com

“Call centre staff refused to put me through to a line...”

☆☆☆☆☆

written by on 29/07/2008

Good Points
None

Bad Points
Poor customer service

General Comments
Call centre staff refused to put me through to a line manager or head office. In fact they couldn't even give me a number.

  • Yes

    Have you booked through this tour operator before?

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Sabretoothed's Comment

Written on: 06/09/2008

You have to have a very good reason to be transferred to a manager. Your call is dealt with through a hierarchy depending on how much empowered (how much the rep is allowed access to the resolution steps/tools) the agent helping you is.

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