MFI Kitchens Review

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1.5 stars
Average rating for this product is: 1.5 out of 5

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mountdurand's Review of MFI Kitchens

27th Jul 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
Good Points

Nice products generally and the sales people were helpful and took time to plan the design. Fitters really helpful.


Bad Points

Customer service poor.


General Comments

I would never recommend MFI to anyone. We ordered a bathroom for which the initial cost was £7500! It is a tiny bathroom needing a shower, toilet, basin and one small cupboard. After application of the sale deal they charged me £4600. After we paid the money, I felt the problems started. They told me an installation date after weeks of me chasing them, only trouble was they didn't book it with the fitters. So more delay meantime I am without bathroom and no apology.
They have a customer charter which says if they make a mistake and don't send your items or it is faulty but you don't notice they charge you again! So I had to unwrap everything even big heavy stuff to make sure you spot anything missing or broken. We had really big glass panels for the shower so you can see the problem if you are single handed or not too mobile.
I struggled to get hold of the store. Then to make matters worse the fitters advised we had another pump as the one supplied wasn't adequate and they are quibbling about a refund. I will never again buy anything from them.

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