Dell, www.euro.dell.com Review

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Dell, www.euro.dell.com
1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 38 reviews

Thumb down 18% of users recommend this product

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xman's Review of Dell, www.euro.dell.com

26th Jul 2008

Overall Rating

1.5 stars
  • Value for money
    1.5 stars
  • Delivery
    On time
  • Quality of website
    4.5 stars
  • Goods purchased & cost
    D/Port, $199
  • Customer Service
    0 stars
Good Points

nice website, easy ordering


Bad Points

Experienced awful customer service, high price


General Comments

I have ordered D/Port from Dell website several days ago. The price was the highest I could find over the net (They sell D/Port at $199, while many small merchants offer the same item at $119 or less). I have intentionally bought D/Port from Dell hoping to avoid problems with customer service, warranty etc.
Imagine my surprise when I've got a broken part! It just never turned on! I called customer service and all they would say is return the item and we'll send another one (It took me almost an hour and 4 phone calls to get the right person to talk to).

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