Payless Car Rental Review

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Payless Car Rental
1.2 stars
Average rating for this product is: 1.2 out of 5

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tweety1137's Review of Payless Car Rental Car Hire

26th Jul 2008

Overall Rating

4.5 stars
  • Value for money
    5 stars
  • Country & City of hire
    USA
  • Choice of vehicles
    Excellent
  • Date of hire (month/year)
    July 2008
  • Condition of vehicle
    Good

I rented at Payless in Las Vegas, and it went really well (this is our second time renting from them). The only problem we had was that the guy got crabby with me for declining the insurance, gas package, and car upgrade and actually asked me if I had a word other than "no" in my vocabulary which I thought was kind of rude. I was aware I had to prove self coverage, which I did to avoid the $20 daily insurance charge. The line was short, it was quick in getting the car and the return was also very fast. I thought it was weird that a Toyota Corolla was considered mid-size but we got a great price and the car itself was new.

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Members' Comments ontweety1137's Review

  • bluelotus Rank: Lance Corporal on 9th Sep 2009

    We had similar experience with the counter clerk flogging their CDW insurance. When we declined the CRW insurance, she asked us to produce evidence of our primary car insurance at home. Hello... who carries their car insurance with them when they are traveling? Well, I did not. Then she launched into a scare tactic saying if we got stopped by the police and cannot produce evidence of primary insurance, the car will be impounded immediately and it will cost lots of money to get it released. At not point, she pointed it out that it is optional. When I questioned her about it, she just stated that it is all on the booking website.... it is pure BULL.
    In short, we bought into her scare tactic and our rental cost went from $71 to $206.
    When I wrote their customer service to file a complain, they said nothing about the way that the insurance was sold to me but only pointed out that I have signed and agreed to buy the optional insurance.
    I have rented from many company and this has never happened to me before. I have a feeling that the workers were paid incentive to hog their optional insurance. I will NEVER rent from Payless again even if it is free.