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| Quality of service | 2.5/10   |
|---|---|
| Layout of shop | 4.9/10 |
| Value for Money | 5.5/10 |
| Reviewer Rating | 2.6/10 |
| Overall Rating | 2.4/10 |
By District69 on 26th Jul 2008
| Goods purchased & cost | Fastfix Laminate Flooring |
|---|---|
| Quality of service | 2/10 |
| Layout of shop | 5/10 |
| Value for money | 10/10 |
| Overall value | 0/10 |
 District69's recommendation | |
Price and prompt delivery
Poor quality product. Not Fast to Fix as called. Lack of positive customer support.
Bought laminate flooring called Fast Fix Oak at £4 m2.
I thought this was very poor quality material. I normally lay a floor in 5 hours, but this took 3 days as I had to constantly change boards I had laid because they would be chipped or an odd colour.
One pack's boards all had a whitish thick line on one end.
Quite a lot of boards had an almost serated edge which you can only see when natural bright light comes into the room.
One joint has risen by a mm which will chip.
When laying you can't "kick" the planks together so you have to offer a whole length up to the previous one and try and wiggle it in. This makes it almost impossible to get a good finish around doors etc.
I asked for a refund but they want me to fill out a questionnaire which goes to the manafacturer. On the form there are seven possible problems and the answer to all of them seems to be "not a defect". I have refused to fill out the form as I took advice from Which who said I was totally within my rigths to get a refund and not to fill out the form.
Wickes are now sending a rep from the manafacturer to view the floor.
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