Wickes www.wickes.co.uk Review

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1.3 stars
Average rating for this product is: 1.3 out of 5

From 2 ratings and 34 reviews

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District69's Review of Wickes www.wickes.co.uk

26th Jul 2008

Overall Rating

0 stars
  • Value for money
    5 stars
  • Quality of service
    1 stars
  • Goods purchased & cost
    Fastfix Laminate Flooring
  • Layout of shop
    2.5 stars
Good Points

Price and prompt delivery


Bad Points

Poor quality product. Not Fast to Fix as called. Lack of positive customer support.


General Comments

Bought laminate flooring called Fast Fix Oak at £4 m2.

I thought this was very poor quality material. I normally lay a floor in 5 hours, but this took 3 days as I had to constantly change boards I had laid because they would be chipped or an odd colour.
One pack's boards all had a whitish thick line on one end.
Quite a lot of boards had an almost serated edge which you can only see when natural bright light comes into the room.
One joint has risen by a mm which will chip.
When laying you can't "kick" the planks together so you have to offer a whole length up to the previous one and try and wiggle it in. This makes it almost impossible to get a good finish around doors etc.

I asked for a refund but they want me to fill out a questionnaire which goes to the manafacturer. On the form there are seven possible problems and the answer to all of them seems to be "not a defect". I have refused to fill out the form as I took advice from Which who said I was totally within my rigths to get a refund and not to fill out the form.
Wickes are now sending a rep from the manafacturer to view the floor.

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