Wrapit, www.wrapit.co.uk Review

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Wrapit, www.wrapit.co.uk
2.5 stars
Average rating for this product is: 2.5 out of 5

From 5 ratings and 135 reviews

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Guest's Review of Wrapit, www.wrapit.co.uk

26th Jul 2008

Overall Rating

2.5 stars
  • Value for money
    2 stars
Good Points

Showroom experience was very nice, website easy to use


Bad Points

Service afterwards not that hot...


General Comments

We also had problems after closing our list with Wrapit. Got married in September, closed list October, first delivery received in January but not complete. We were told several items had gone out of stock as they were 'seasonal' (eg a throw to match some cushions) - I checked the supplier's website and it was still available so had to persuade them to get it for us. Plates came in dribs and drabs eg. 7 side plates of 10 in the first delivery - why not all of them? A clock we received stopped working within a month, was sent back, replaced with another that also stopped working. Eventually got them to admit that yes, there was a problem with this item and got a refund.

My favourite was wine glasses; we ordered 12 red and 12 white, they came in boxes of 6. Opened the first 6 of each and checked the others just to make sure they weren't broken. It turned out we'd been give 6 white and 18 red, despite the boxes being correctly labelled. Took 3 months to persuade them to replace the ones that were wrong.

So yes, great service to begin with but a shame the service then went so bad. All contact was intiated by me, they never called or emailed to update so I spent the first 6 months of our marriage chasing up people who never called back.

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