Unhappy Person's Review of Natwest Student Account
24th Jul 2008
Overall Rating
- Ease of Use
- Customer Service
- Overdraft Facility
Don't deliver what they say!
General Comments
I've had a student account with Natwest for 2 years now, and I am quite simply thoroughly disappointed. I have had nothing but trouble with everything since the very beginning. I have read the other reviews here and I am relieved that people have the same opinion. I also did not receive a welcome pack for the account, therefore I have missed out on the railcard offer. I had no information or communication about the matter what so ever. Never got my debit card, cheque book or anything. So what I am entitled to, I am not any more, because I had incredibly poor customer service. Nobody even informed me what I had to do to receive the railcard when I opened the account. Surely they should inform staff at their branches of what to do so the customer is aware from the word go. It is unfair that there is a time limit on receiving the railcard, when surely it should be mandatory if you have opened an account with them? I was also told that there was extended time also to recieve it, but I was not eligable. If they can extend how long you can apply for you railcard, why is there a limit on application?!
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Members' Comments onUnhappy Person's Review
Paul Madin on 7th Jan 2009
Web Links
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Reviews for Lloyds TSB Student Banking ... Bank that likes to say Sorry, that will take 5 weeks. - Lloyds TSB Student Banking Archive Banking & Finance
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The Facts About Student Banking - Studentastic (UK)
Student banking options are available to help you do just that, so dig your fortune out from under the mattress and get down to your local bank branch today.
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Student Bank Accounts - Banking from the best of the UKs banks
Find student bank accounts from the very best retail banking companies in the uk by TheBigChoice ... If you've started your first year at university but not sorted your student banking out yet,
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You are not alone. Having started the application process for a current account for my 18 year old daughter on 25th October 2008, here we are in January 2009, 10 weeks later, and she is still not able to access her money because of a fault with the solo card issued. There have been numerous excuses as to why it is taking so long and I have had to call in to the branch twice to remonstrate and get things moving. And now to cap it all, we have been told a railcard is not available for her because of the offer expiry in December. The railcard offer was the main reason why we selected Natwest. It is my intention to write to the branch and if I do not get a satisfactory reply, then I will visit them at a busy time to talk in a very loud voice about how poor the service has been and if a railcard is not forthcoming her account will be closed and we will choose a more customer-focussed bank.