Tesco Direct.com www.direct.tesco.com Review

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1.8 stars
Average rating for this product is: 1.8 out of 5

From 1 rating and 23 reviews

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myket's Review of Tesco Direct.com www.direct.tesco.com

24th Jul 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    1.5 stars
  • Goods purchased & cost
    30
  • Customer Service
    1.5 stars
Good Points

None that i can see


Bad Points


General Comments

Tesco Direct
Website says you can order and pick up from store with direct collection facility but when I checked on line the store that had that facility, London Southwark (Old Kent Road) was not listed. When I queried I was told it did not have the facility but when I emailed the web details I did not receive a reply. Oh well delivery only a fiver so what the hell with customer service, just unlucky I guess.

On placing an order for delivery I was eventually told that my payment had been cancelled by my bank. My bank says that they did not. Back to Tesco Direct who told me my bank hadn't cancelled it but I had to go back to my bank. As this seemed illogical and I was in no mood to spend the day going back and forth I agreed to reorder and wait and see.

Got an email saying card failed security check. Why? Called customer services and told it could be the area i live in (catford, london is this the ghetto?) Now i just want to know why is it happening is it a system problem they should know about? Waiting for an email or call. Not holding my breath.

I will never use these people again. Argos here i come!

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