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Picture courtesy of Jack Michaelson.
| Content | 2.1/10   |
|---|---|
| Reliability | 1.8/10 |
| Customer Service | 0.9/10 |
| Speed Consistency | 1.8/10 |
| Value for Money | 2/10 |
| Reviewer Rating | 1.4/10 |
| Overall Rating | 1.5/10 |
By Guest. on 24th Jul 2008
| Reliability | 2/10 |
|---|---|
| Customer Service | 0/10 |
| Speed Consistency | 2/10 |
| Value for money | 1/10 |
| Overall value | 1/10 |
 Guest.'s recommendation | |
None
Unhelpful customer service and technical support. Pushes the threshold of bad customer service to new lows I feel.
On moving home, I wanted to transfer my Tiscali broadband from my old address to my new address. However, this has become very difficult due to customer service to do this. They keep telling me to cancel the old broadband provider's "tag" at my new telephone number by calling BT. BT have told me four times, though, that it's Tiscali who need to contact them to get it removed and not me.
Whenever I telephone or email Tiscali to tell me this, I get an automated response or an answer from the customer services person telling me that they can't contact BT but it's I who have to contact them. BT have expressly told me four times that it's Tiscali who need to contact their wholesale retail team, because they don't deal with individual customers. They only deal with ISPs. Why it is beyond Tiscali to perform this simple task, competently, I really don't know.
Either way, I do not recommend Tiscali, but find yourself another ISP.
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