Guest's Review of Alliance & Leicester Premier Direct Current Account
24th Jul 2008
Overall Rating
- Customer Service
- Ease of use
Good online banking system though it does not get updated even if you transfer money between 2 Alliance & Leicester accounts.
Bad Points
Confused, abruptive, poorly informed occasionally downright rude customer service personnel.
General Comments
Because of the poor interest rate I was getting with Alliance & Leicester (though I've been with them more than 18 months), I transferred my Current Account to another Bank using the other bank's automated transfer service (where all one's Direct Debits and Standing Orders) are automatically taken over.
Two weeks after this was done by the new Bank, A&L decides to electronically Cancel my Direct Debits - thereby cancelling the new Bank's details from these companies - causing me to sustain a penalty fee.
Now I have to do their work by providing proof, of what I can only say was their stupidity. They definitly can have proof of their arrogance.
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Web Links
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Individual Savings Account - Wikipedia, the free encyclopedia
An Individual Savings Account (ISA) is a financial product available to residents in the United Kingdom. It is designed for the purpose of investment and savings with a favourable tax status. ISAs were introduced on 6 April 1999, replacing the earlier Personal Equity Plans...
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