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Picture courtesy of Gaynor.
| Value for Money | 5.3/10  |
|---|---|
| Reviewer Rating | 5/10 |
| Overall Rating | 4.9/10  |
By Guest. on 24th Jul 2008
| Value for money | 1/10 |
|---|---|
| Overall value | 1/10 |
 Guest.'s recommendation | |
The initial delivery was delivered in good time.
When we complained that the cutlery did not fit into the canteen we were informed that we were wrong and should try and force it.
When we complained further they said that they were aware there was a problem with the set we had purchased and they were no longer selling it. If we sent it back they would get their customer services to ensure that the cutlery did not fit (they still didn't seem to believe us) and then would inform us of their decision.
They informed us that their customer services had confirmed that the cutlery did not fit and that therefore we could choose another product from their site.
On 12 March 2008 we ordered a net cutlery set and canteen and were told it would arrive within 4 weeks. Then on 20 May 2008 after it had not arrived we emailed to find out where it was to be told that both of our contacts were no longer with the company and so had to resort to emailing customer services. We were then told that we should not have been told it would be 4 weeks as the standard time would be 8 - 12 weeks. So, we waited, it is now 22 July 2008 (18 weeks after the new order and only 1 month to our 1 year anniversary) and we have STILL NOT received the cutlery yet. I have emailed again to find that our contact is now on holiday getting married (lets hope she isn't having wrapit do the giftlist!!!!) and again had to resort to emailing customer services and starting from scratch to be told that the cutlery has still not been delivered to Wrapit.
At no point during any of this was information forthcoming to me without me having to send emails, I did not receive any updates at all at any point.
I have therefore demanded a refund of the full amount of the cutlery and canteen outstanding as I would like the gift to be in my home to celebrate my 1 year anniversary.
I think this is an awful set up they have. The idea is great and should work really well but they don't seem to have the ability to actually run the system.
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