Hastings Direct Car Insurance Review

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Hastings Direct Car Insurance
1.1 stars
Average rating for this product is: 1.1 out of 5

From 1 rating and 73 reviews

Thumb down 18% of users recommend this product

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emlingremlin's Review of Hastings Direct Car Insurance

23rd Jul 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Lady Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Recently Settled
  • Cover Taken
    Not supplied
  • Previous Insurance Company
    AA
Good Points

Cheaper.


General Comments

No help whatsoever when making a claim - I had to do all the work (phoning repairers, sorting courtesy car, contacting solicitors) and had to chase Hastings every step of the way for progress reports. Non-fault claim took 6 months to sort, leaving me £150 out of pocket as my renewal came up before the claim had been closed. Wrote a letter of complaint a month ago and still haven't received any response. Said I was a member of the AA when I was actually with RAC. Have asked THREE times for information on my current breakdown cover and still nothing. Staff don't seem to have been trained sufficiently to deal with any enquiries and all give different (usualy incorrect) advice. I could go on for ever. I would certainly not advise anyone to insure through Hastings Direct. It may be slightly cheaper than other companies but the service is appalling.

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