Post Office Travel Money Card Review

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Post Office Travel Money Card
1.6 stars
Average rating for this product is: 1.6 out of 5

From 0 ratings and 27 reviews

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James Souttar's Review of Post Office Travel Money Card

23rd Jul 2008

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

The marketing was very effective - I fell for it


Bad Points

The Post Office - or, rather, the Bank of Ireland, now have £1000 of my money and are putting me through hoops before I can even have access to it. And if I can't resolve this problem - they are doing nothing to help me - I shall have to cancel our family holiday. Having bought my card - before I discovered the nightmare - I was enthused to get a card for my son, who was travelling to Spain by himself. Since he didn't have his passport, the Post Office cashier suggested that I take out a second card in my name. "Can I do that?" I asked. "We'll see if it goes through". It did go through, and I gave the card to my son. But a day later, I got a call from the Post Office to say that the card couldn't be activated - it was not permissible to have two cards. Could the records be changed to my son's name, now that he was home and reunited with his passport. "Sorry, the computer says no..." Since then I've had two "I'm sorry you feel like that, Mr Souttar" conversations with powerless call-centre muppets. I don't want their apologies, I want them to do something about the almighty mess that I find myself in having taken out their appalling product.


General Comments

If I had any lingering faith in the Post Office, I have now completely lost it. This Travel Money Card is disastrously poorly designed and supported - I wish now I had simply changed my money and put it in a money belt. What is really galling is that there are pre-paid credit cards, available from the newsagent around the corner, that would have turned out to be preferable to this card (it's not even 'chip and pin' - and I'm wonderiing now how reliable the information the cashier gave me about "that's not a problem in Italy" really is). I only wish I'd read the reviews here and elsewhere about this product - I would never have got myself in this situation if I had!

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