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| Ease of Use | 5.4/10   |
|---|---|
| Ease of Set Up | 6.1/10 |
| Value for Money | 3.3/10 |
| Overall rating | 2.9/10 |
By Guest. on 23rd Jul 2008
| Time Computer Owned | Over 1 Year |
|---|---|
| Ease of Use | 8/10 |
| Ease of Set Up | 8/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
Was pleased with computer until it broke...
The worst customer service I have ever come across.
I was pleased with my computer until it broke. It is still within it's 3 year back to base warrantee, but I am still struggling to get Mesh to fix it.
After 8 long (expensive) phone calls to their technical support they had still utterly failed to diagnose the problem I feel. In fact each advisor would ask me to do exactly what the last advisor had already been through with me, so the majority of the time was spent saying 'no I've already done that', 'And that', 'And that...'. Now they have eventually agreed to take it back to base and fix it, but are saying it will cost me £41.13 courier fee to get it back to base.
1)What kind of back to base warrantee does not cover getting the product back to base?
2) It only needs to go back to base because their technical support is so abysmall they can't tell me what is wrong with it over the phone (I am convinced that if they had competant technical support this would be fixed by now).
So - DO NOT buy a computer from Mesh. They do break, and the customer service in my experience have been unhelpful.
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