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- Liverpool Victoria Home Insurance
- WINKS HOME's review
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| Customer Service | 2.1/10   |
|---|---|
| Value for Money | 2.6/10 |
| Overall rating | 2.1/10 |
By WINKS HOME
on 22nd Jul 2008
| Have you made a claim | Yes |
|---|---|
| Type of Cover | Buildings |
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 WINKS HOME's recommendation | |
I cannot think of any.
Any number of them. The Customer Service is poor. Their guidance when you contact them is shambolic. The Contractors they have used in my case have been incompetent. The complaints system, though promising in theory, is yet to help my case.
I had a claim in 2007, which was poorly handled, the contractors were not good enough. In January 2008 the remedies applied in 2006 came home to roost and more and extensive work was necessary to correct the flood damage and the ineffective repairs in 2007. An independant and reputable builder was employed by me to fix the problem and photos/reports and surveys were conducted and handed to LV re the Guarantee of works policy. That was January 2008. After 2 letters and 8 telephone calls I made a complaint. My complaint was acknowledged on the 21st of May and I was told I would be kept fully informed of its progress at 4, 6, & 8 week intervals. Today it is 9 weeks and I have heard nothing. So whilst you may feel that their quotes are good value, please do not use them for if you claim the cost to yourself in real terms of time wasted, time lost from work, letters and telephone calls spent, you may find like myself that it is not a price I am willing to pay.
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