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- Zara
- Guest.'s review
Have a picture of Zara?, please send it to us.
Picture courtesy of Tara O'Mara.
| Quality of service | 4.7/10   |
|---|---|
| Layout of shop | 7/10 |
| Value for Money | 5.8/10 |
| Reviewer Rating | 6.2/10 |
| Overall Rating | 5.3/10 |
By Guest. on 21st Jul 2008
| Goods purchased & cost | 2 cardis £45 |
|---|---|
| Quality of service | 1/10 |
| Layout of shop | 3/10 |
| Value for money | 4/10 |
| Overall value | 2/10 |
 Guest.'s recommendation | |
good sized, cool temp changing rooms
I tried to return an item to Zara for a refund. They refused because although I had my receipt, I did not have the credit card receipt! They staple the 2 together and they had come apart. The credit card receipt is for my own records so I thought! Unfortunately I will not be able to return to the shop before the month is up, so I will not be entitled to a refund, only an exchange - apparently this is not guaranteed either, but at the manager's discretion!
Very poor customer service - I will not be returning except to exchange (if the manager lets me!)
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