Empire Direct www.empiredirect.co.uk Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 4 ratings and 73 reviews

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Guest's Review of Empire Direct www.empiredirect.co.uk

21st Jul 2008

Overall Rating

5 stars
  • Value for money
    5 stars
  • Delivery
    On time
  • Quality of website
    4.5 stars
  • Goods purchased & cost
    Sony Brava LCD 40" £565
  • Customer Service
    5 stars
Good Points

Fantastic service, fantastic price and really quick and easy delivery and return.


Bad Points

No bad points at all


General Comments

My LCD TV I bought of Empire Direct developed a band of light coloured pixels after a couple of weeks, I phoned customer services expecting a battle -particularly as I'd thrown the packaging away. However after putting me on hold for 10 seconds I was told that they would arrange collection and delivery of a new TV and that no packaging was not a problem as the courier would be told to use the packaging for the new TV. Delivery was super quick, with the customer services ringing to arrange a convenient time, brilliant service and such a refreshing change!

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