DC Cook Review

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2.1 stars
Average rating for this product is: 2.1 out of 5

From 4 ratings and 49 reviews

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topdog67's Review of DC Cook Car Dealers

20th Jul 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Customer service
    0 stars
Good Points

Offers good discounts.


Bad Points

Never return calls once order taken. Car increases in price after order taken. Many delays in delivery. In end cant supply car as they had messed up on order.


General Comments

I ordered a car from DC Cook at the beginning of Dec 07 - a New Ford Mondeo. Paid £2k deposit told would be delivered 03 Mar 08. Had a few phones call confirming delivery date, then 2 days prior to delivery was told there was a 6-8 week delay. After this point communication became poor, phone calls where sometimes not returned. The car did not arrive in April. I was told in May the car had arrived and asked to pay the full balance. Collection was arranged for the 12th May. A couple of days prior to collection I was told that there was no car, due to a mistake on the order! I was then told they could reorder and the lead time was approximately 24 weeks. After some discussion they then told me they would try to find a car already in the 'system' and came back with a choice of 2 cars, not the same spec or colour that I had ordered and of course the price had gone up by £600! I agreed to accept one of these and was told delivery would be 1-2 weeks. After 3 weeks there was no car, I asked for a full refund but was persuaded that the car would be there that week. The car did not turn up so again I demanded a full refund, I then got into a heated discussion which ended in being told I'd get my money back at the end of May.

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