John Lewis Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 2 ratings and 63 reviews

Thumb down 41% of users recommend this product

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Guest's Review of John Lewis

20th Jul 2008

Overall Rating

4.5 stars
  • Value for money
    5 stars
  • Quality of service
    4.5 stars
  • Goods purchased & cost
    TV, £569
  • Layout of shop
    4 stars
Good Points

Their 'Never knowingly undersold' policy and their free 5 year guarantee on TVs.


Bad Points

None come across yet


General Comments

We purchased a Panasonic Plasma TV from John Lewis because they offer free 5 year guarantees on all their TVs and they price match other Brick-and-mortar retailer's in-store prices. Free delivery too. We were extremely pleased with the TV which is superb but 14 days after we ordered it, John Lewis had a clearance sale and the TV was reduced by £80! I called John Lewis in the hope they had a 'if you see your product cheaper within 28 days of purchase, we will refund the difference' policy. A week later I had £80 credited back into my account. 'Never knowingly undersold' but also maybe a bit oblivious as some John Lewis prices aren't the cheapest. However in this case I feel I was given the best possible price especially after 2 price matches! Sure you could buy online at probably a slightly cheaper price and some TV manufacturers are now offering their own extended guarantees - but I prefer to shop where I can physically see the product, with a reputable retailer and somewhere I can go and shout at people if there's something I'm not happy with. Extremely pleased with the service John Lewis offered and the TV is awesome.

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