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- Guest.'s review
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| Quality of service | 4.9/10   |
|---|---|
| Layout of shop | 6.2/10 |
| Value for Money | 5.8/10 |
| Reviewer Rating | 5.3/10 |
| Overall Rating | 5.4/10 |
By Guest. on 20th Jul 2008
| Goods purchased & cost | TV, £569 |
|---|---|
| Quality of service | 9/10 |
| Layout of shop | 8/10 |
| Value for money | 10/10 |
| Overall value | 9/10 |
 Guest.'s recommendation | |
Their 'Never knowingly undersold' policy and their free 5 year guarantee on TVs.
None come across yet
We purchased a Panasonic Plasma TV from John Lewis because they offer free 5 year guarantees on all their TVs and they price match other Brick-and-mortar retailer's in-store prices. Free delivery too. We were extremely pleased with the TV which is superb but 14 days after we ordered it, John Lewis had a clearance sale and the TV was reduced by £80! I called John Lewis in the hope they had a 'if you see your product cheaper within 28 days of purchase, we will refund the difference' policy. A week later I had £80 credited back into my account. 'Never knowingly undersold' but also maybe a bit oblivious as some John Lewis prices aren't the cheapest. However in this case I feel I was given the best possible price especially after 2 price matches! Sure you could buy online at probably a slightly cheaper price and some TV manufacturers are now offering their own extended guarantees - but I prefer to shop where I can physically see the product, with a reputable retailer and somewhere I can go and shout at people if there's something I'm not happy with. Extremely pleased with the service John Lewis offered and the TV is awesome.
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