John Lewis Review

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 2 ratings and 63 reviews

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thomps21's Review of John Lewis

18th Jul 2008

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    JLRC Range Cooker £1300
  • Layout of shop
    2 stars
Good Points

Shops stock higher end products.


Bad Points

I think John Lewis Online is destroying their reputation.


General Comments

I think John Lewis Online is second rate internet shopping. Bought a £1300 JLRC101 Range Cooker (AEG branded as John Lewis) online, mainly because it would be delivered within 14 days and, I'd be at home for a few days around then and I needed it in a hurry.

To start with I was mistakenly told been shipped, I called to find out when and was told the order hadn't been forwarded to AEG-Electrolux but I'd get a call back to confirm all was ok (I didn't receive a call). When I called again to check the order had been processed I was told that it was 14 days delivery.

Day 13 arrived and no sign of a cooker so I called again. Again I wait for a call back but this time it happens. The order had only just gone through to the supplier I'd get a call the following week to arrange delivery. Why can't they call me this week? No idea, it appears John Lewis certainly don't want to find out for me so eventually I get their number and do it myself. Anyway, I now have a delivery date, but its 3 weeks from when I ordered so thats another week of takeways and a day off work.

The bottom line is that I feel their reputation for service hasn't made it to their internet operation and they've built their business using the same operating model as every other pile it high/sell it cheap Web company. Maybe that will do more harm than good for the brand?

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