Sunny Beach, Sever/Yug Hotel (Polyusi) Review

Watch this item
2.7 stars
Average rating for this product is: 2.7 out of 5

From 3 ratings and 14 reviews

Thumb down 43% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


juju1's Review of Sunny Beach, Sever/Yug Hotel (Polyusi) Bulgaria

18th Jul 2008

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Board Basis
    Self catering
  • Accommodation
    2 stars
  • Food
    0.5 stars
  • Location
    1.5 stars
  • Date of stay
    july 2008
  • Tour Operator
    balkan
  • Customer Service
    0 stars
  • Resort
    1.5 stars
Good Points

Nothing springs to mind


Bad Points

Almost everything, staff extremely rude and unhelpful (courses in customer care definitely needed!!!!!!). We were burgled on last night the ceiling fell in on 2 family's (in the new for 2008 apartments mind!! (think they have been rushed). Looked Ok at first glance but then you realise nothing has been finished to a good standard ie. patio doors don't shut very easily towel rails just there to look pretty don't put your towels on them or they end up on the floor!!!


General Comments

We had a power cut one day for nearly 9 hrs which ok is not their fault but I needed access to hot water in the morning to heat a baby's bottle up, was told no you cant have any!!!!!!!!!! Even though the waitress in question was pouring herself a cup of coffee! Another guest in the hotel managed to get some for me as I was so upset. I then asked for a highchair was told no sorry we have no highchairs here (my room was on the 5th floor so I couldn't get the buggy down 5 flights of stairs!! A young girl of 13 came and asked me what I'd asked for as apparently the waitress had walked off. I told her and she went to fetch me one (which was filthy and I had to clean it before I could sit my little girl in it).
Then to top it off there are no sun parasols around the pool for shade just these hut type things with tables in that are apparently restaurants!!! So I was sat under there with a six month old baby. I was told I had to move I wasn't allowed to sit there !!!!!!!!! There wasn't another soul sat under there!!! I told them to get me a parasol for round the pool and I would move!! I was then told the baby could stay there but I couldn't !!!AS IF !!!

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

juju1's review has yet to be rated - Be the first!

How helpful did you find this review?