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| Ease of use | 3.6/10   |
|---|---|
| Customer Service | 4.1/10 |
| Reviewer Rating | 4/10 |
| Overall Rating | 4.3/10 |
By mutstar on 17th Jul 2008
| Ease of use | 0/10 |
|---|---|
| Customer Service | 0/10 |
| Overall value | 0/10 |
 mutstar's recommendation | |
None that I can see.
Unwilling to help customers.
Is it just me or does anyone else find Natwest's approach to charges a bit high? If you have a direct debit go out that you have not got sufficient funds for they send it back (pretty standard) then having returned the direct debit they charge you (also pretty normal) but on he same day! Now if you don't have the funds to pay the direct debit then logic would dictate that you wouldn't have the funds to pay the charge (unless the direct debit was for more then the charge i.e. £38). To rub salt in the wound if your account remains overdrawn (due to the charge) past midnight, guess what? you get charged again at the end of the month. Another £28. £66 gone! and what for? I don't recieve paper statements or updates, instead recieve e-statements through internet banking. So no cost of paper, envelope or stamp? Not even the cost of the printer ink. I would highly doubt that a human was even involved in the charging process from start to finish. So that's £66 of my hard earned cash gone to a big business and for what? nothing that I can see. I wish I owned a bank then I could make money for doing nothing!
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