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- MrsAB's review
Have a picture of Egg Credit Card?, please send it to us.
Picture courtesy of Chris.
| Customer service | 2.6/10   |
|---|---|
| Value for Money | 3.3/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 3/10 |
By MrsAB on 17th Jul 2008
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | No |
| Customer service | 1/10 |
| Value for money | 3/10 |
| Overall value | 1/10 |
 MrsAB's recommendation | |
easy to apply for and online tools are easy to use.
Appalling customer service. My Egg card was used fraudulently. It has taken Egg since November to sort it out (it is now July). They then closed my account because I had been delinquent for 120 days. At no stage did they write to me to inform me that my account was delinquent - they relied on emails that I never received. My credit rating was totally messed up for months. You cannot get the same answer twice from their "customer services" and getting hold of the fraud desk is nigh on impossible. Hopeless! Only after prompting several times did the repay me the money I was in credit with them at the end.
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