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- Stratstone Jaguar, Cardiff, South Glamorgan
- lyndon howells's review
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| Customer service | 7/10  |
|---|---|
| Value for Money | 5/10 |
| Overall rating | 6/10 |
By lyndon howells
on 17th Jul 2008
| Customer service | 7/10 |
|---|---|
| Value for money | 5/10 |
| Overall value | 6/10 |
 lyndon howells's recommendation | |
Staff very polite, workshop not so! Car left for 5 days without them looking at it!, break down in communications.
After having paid £959.67 to Stratstone Jaguar in Cardiff for repairs on fuel pump etc. Advised by staff that we needed new brake pads, and they would be able to replace for £700.00 plus vat! We found this very stange as we had it serviced recently (not by Stratstone Cardiff) and had asked them to check brakes etc. Collected car and made a srong complaint to the garage who carried out the service, they guaranteed us that they had carried out the service in a correct manner, they asked us to take the car back to them, where after checking they confirmed that there was no need to replace the brake pads. They also replaced 3 tyres as advised by Statstone that we would require 4 new ones at £90.00 each, the local garage fitted 3 at £45.00each. So conclusion, why pay £700.00 plus when there is no need to do so,you can make your own conclusions! Guess where we will be taking our car in future! Answers please. On a post card to! Why state that we should replace brake pads, and in reality there was no need to do so! We could have forked out £700.00 for no reason!
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 1 | 0 |
Total Respect: +1
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