Pegasus Car Rental New Zealand Review

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0.7 stars
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Guest's Review of Pegasus Car Rental New Zealand Car Hire

17th Jul 2008

Overall Rating

1 stars
  • Value for money
    0 stars
  • Country & City of hire
    Christchurch New Zealand
  • Choice of vehicles
    Average
  • Date of hire (month/year)
    06/07/08
  • Condition of vehicle
    Average
Good Points

The Companies rates were seemingly cheaper than some of the others.


Bad Points

Pegasus failed to meet us at the airport as pre arranged and at 2300 hours this was disconcerting on a winter night.
Multiple attempts to contact the company were fruitless with the only contact a voicemail stating the company was closed for the day.
The company seemed dissatisfied with their payment share after Mt Hutts booking company took a commission and seemed determined to retrieve it from me.


General Comments

Pegasus failed to met us at the Christchurch Airport as arranged and without the vehicle they had promised. This was explained to us as having had occurred because the company representatives had gone to bed and fallen asleep. They were virtually uncontactable as the direct line from the Airport information board went through to an answering machine which told me that the offices were currently unattended. After numerous attempts the Airports information officer reached an after hours contact who arrived at the airport almost half an hour later. We were then transported to an industrial estate to pick up our vehicle.
Whilst signing the appropriate forms we were repeatedly told of the shortfall between what we as renters paid and what the company actually received. We explained to the company rep that the business deal with Pegasus and the ski fields booking agent was between them and nothing to do with us as renters.
The company rep then wanted to charge extra for the chains and racks event hough these items had been included on the skifields booking form cost calculator.
The over 10 year old rental performed well and gave us no trouble. On our return to our country our credit card was subsequently debited for the chains and roof racks which we were notified of via email.
We were also charged a cleaning fee for some mud around the wheel arches which I have no grievance with. If you rent with this company be aware they can be unreliable and if you return the car after hours it will be to a dark industrial estate where you will have arrange your own transport to the airport or wherever

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